Our client operates in the real estate sector in Jeddah, Saudi Arabia. It focuses on real estate development and is involved in various high-profile projects. Its work includes planning, branding, and marketing strategies for major real estate projects which aim to boost Jeddah’s northern area, aligning with Saudi Arabia's Vision 2030.

Key Responsibilities

• Strategy and Performance Management: Contribute to the development and execution of the Department short to mid-term strategic plan to ensure alignment with the Department’s strategic priorities, and the corporate goals. Monitor, control and report key performance indicators related to the Department to track performance and recommend corrective actions.
• People Management: Manage the activities of direct reports to ensure that all work is carried out in an efficient manner, in line with business plans, policies, and procedures. Manage the performance through setting annual objectives, and providing mentoring, coaching, and feedback. Identify employees’ training and developmental needs with the Human Capital Department to ensure continuous progression, and high level of competence within the team.
• Organisation Structure: Contribute to defining an optimum structure for the Department, to ensure smooth workflow of operational processes and optimal utilization of resources.
• Financial Accountability: Provide input into the preparation and consolidation of the Department’s budget and recommend mitigating actions.
• Policies, Systems, Processes and Procedures: Recommend improvements to ensure implementation of policies, procedures, and systems to meet and increase operational efficiency. Identify opportunities for continuous improvement based on international best practices.
• Quality, Health, Security, Safety and Environment: Ensure compliance with regulatory requirements and relevant quality, health, safety, security, and environmental standards to guarantee employee safety and delivery of high-quality services.
• Reporting: Ensure timely and accurate preparation of reports that meet the Department’s standards and requirements.
• Operational Policies and Procedures: Develop and implement operational policies and procedures to ensure efficient and effective service delivery to customers.
• License and Permit Applications: Monitor the processing of license and permit applications to ensure that they are handled in a timely and transparent manner, with clear communication to businesses on the status of their applications.
• Government Services Integration: Ensure all government services are connected/integrated reducing redundancy.
• Service Channel Enhancement: Champion the ongoing enhancement of the front office service channels, including policies, procedures, and relevant by-laws.
• CRM and Customer Portal: Lead the deployment of a fully integrated CRM and customer portal that delivers all One Stop Services.
• Performance Evaluation: Monitor and evaluate the performance of the One-Stop-Shop against key performance indicators and take corrective action where necessary.
• Revenue Target Plans: Develop operational plans to achieve revenue targets.
• Government Representatives: Involve government representatives with the customer issues.
• Customer Documentation: Acquire the relevant documents for customers; update the customer database and ensure accuracy.
• P&L Management: Manage the P&L of the One Stop Shop while ensuring the functions meet its financial targets.

Qualifications and Experience

• Preferably a Master’s Degree in Business Administration/Management or equivalent.
• Degree in Commercial Law.
• Bachelor’s Degree in Business Administration/Management or equivalent qualification.
• Total of 7-10 years of experience in similar operations, including at least 4 years at a supervisory or mid-management level.
• Experience in a relevant Industry.
• Proficiency in both Arabic and English.